FAQs

Check-in begins at 4:00 PM, giving our team time to prepare your room for a comfortable island stay. Check-out is at 11:00 AM.

Guests must present a valid government-issued photo ID and credit card at check-in. Once that is taken care of, all that is left to do is settle in and ease into vacation mode.

Yes. Guests must be at least 21 years old to reserve a room and check in at Compass Hotel by Margaritaville Key West. A valid government-issued photo ID is required at check-in.

The daily destination fee of $45 per night, plus applicable taxes, includes a collection of thoughtful amenities designed to make your Key West stay even more enjoyable. Guests receive:

• Select breakfast offerings at Sunrise at Compass
• Transportation to and from Duval Street
• Shuttle service to Smathers Beach, including beach chairs and towels
• Enhanced Wi-Fi
• A reusable water bottle and access to hydration stations
• Access to the Welcome Cabana, featuring complimentary light bites and fruit-infused water, and coffee
• Weekly activities and live entertainment
• Poolside games and activities
• Select in-room amenities
• A complimentary day pass to a nearby fitness center

Absolutely. Well-mannered dogs are welcome to join you for your Key West escape. A pet fee of $50 per dog, per night applies, with a maximum of two dogs per room. Select room type and location restrictions may apply.

To help ensure a comfortable stay for everyone, dogs should remain leashed in public areas and may not be left unattended. We kindly ask guests to clean up after their pets and use the designated waste bins located throughout the property. Dogs are not permitted at the pool, fitness center or aboard hotel shuttles.

Guests are responsible for any damage caused by their pets to guestrooms, furnishings or other hotel property, and related repair or replacement costs will be added to the guest’s account.

Service animals trained to assist individuals with disabilities are always welcome and are not subject to the hotel’s pet fees or restrictions, in accordance with applicable law.

Yes. Dogs must remain leashed whenever they are outside the guest room or exploring the hotel’s designated outdoor areas.

If your dog is calm and comfortable, they may remain in your guest room while you explore the island. Please provide the front desk with a current contact number at check-in so our team can reach you if any concerns arise.

While we know your pup is part of the family, dogs are not permitted inside 5 o’Clock Somewhere Bar & Grill, in The Backyard, or within the pool area. Trained service animals are always welcome in accordance with applicable law.

We want every guest, both two-legged and four-legged, to enjoy a relaxing stay. If your dog remains in the room while you are away, please make sure they are comfortable and unlikely to bark or cause a disturbance. If excessive noise affects other guests, our team may contact you and enforce the hotel’s noise policy.

For the comfort and safety of your dog and our team members, housekeeping will service pet-friendly rooms only when the registered guest is present. Please contact housekeeping to arrange a convenient service time, and we’ll be happy to work with your schedule.

The hotel offers limited outdoor areas where dogs can enjoy some fresh air and stretch their legs. For everyone’s comfort and safety, dogs must remain leashed and owners are responsible for cleaning up after them.

Start your day with a complimentary à la carte Sunrise at Compass breakfast, served Monday through Friday from 6:00 to 9:30 AM and Saturday and Sunday from 7:00 to 10:30 AM. Whether you’re heading out to explore Key West or easing into a laid-back island morning, breakfast is on us.

While we do not have a fitness center on-site, keeping up with your routine is still easy. Guests can access a nearby fitness facility using passes available at the front desk. Just ask our team, and we’ll help get you set up.

Yes, our resort-style pool is the center of laid-back days at Compass Hotel by Margaritaville Key West. Take a refreshing dip, unwind beneath the palms or enjoy island-inspired food and frozen cocktails from 5 o’Clock Somewhere Bar & Grill.

The hotel does not have a hot tub, but you’ll find plenty of ways to slow down and unwind in The Backyard. Take a dip in the resort-style pool, claim a comfortable place beneath the palms and enjoy live music, outdoor games and frozen cocktails from 5 o’Clock Somewhere Bar & Grill.

Yes. Our complimentary shuttle makes it easy to reach Old Town, where independent boutiques, art galleries, souvenir shops and plenty of local character await. Grocery stores, pharmacies and other everyday shopping options are also conveniently located near the hotel.

While the hotel does not offer traditional indoor meeting rooms, we do offer a distinctive outdoor setting for welcome receptions, networking gatherings and private celebrations. Surrounded by tropical landscaping, the resort-style pool and 5 o’Clock Somewhere Bar & Grill, it offers a relaxed backdrop with unmistakable island character. Contact our team to explore options for your group.

Compass Hotel by Margaritaville Key West is located just over a mile from **Key West International Airport (EYW). Complimentary airport shuttle service makes the short trip from baggage claim to vacation mode even easier.

We’re here to help you make the most of your time on the island. If you do not see the answer you’re looking for, contact our team for assistance at [email protected] with your stay, transportation details, local recommendations and more.

Cancellation terms vary based on the rate or package booked. During hurricane season, our team closely monitors weather conditions and remains available to assist guests whose travel plans may be affected. Please review the cancellation terms included with your reservation or contact the hotel directly for information regarding your stay.

Guest safety is our highest priority. The hotel maintains established hurricane preparedness and emergency-response procedures, monitors guidance from local authorities and takes appropriate precautions when severe weather may affect the area. Guests will receive relevant updates and instructions as conditions evolve.

Unless local authorities issue a mandatory evacuation order, trained hotel team members will remain available to assist guests, share important updates and support the hotel’s emergency procedures. If an evacuation is ordered, guests must follow all instructions issued by the hotel and local authorities.

We recommend monitoring local weather conditions before traveling, reviewing your airline and hotel cancellation terms and keeping important documents, medications and other essentials easily accessible in case plans change. Travel insurance may also provide additional flexibility and peace of mind.