FAQs
General Questions/Answers
What time is check-in/check-out?
Check-in begins at 4:00 PM. Early check-in is based on availability on the day of your arrival and may be subject to additional charges. As for check-out, we kindly ask that you bid us farewell by 11:00 AM, so we can prepare for our next wave of awesome guests.
What is required for a guest to check in to the hotel?
All you need to check-in is a credit card and a valid, government-issued photo ID. A $50 per night hold (up to a maximum of $250) will be placed on the credit card for incidentals.
Is there an age minimum for reserving a room and for check-in?
Yes, to reserve a room and check-in, you need to be at least 21 years old.
Does Compass Hotel Pigeon Forge have free breakfast?
Rise and shine! Compass Hotel Pigeon Forge serves a delicious complimentary breakfast buffet every day from 6:30 AM to 10:00 AM.
What is included in the amenity fee?
The amenity fee of $15 plus tax per day includes a whole bundle of goodies to make your stay extra delightful. We're talking about a scrumptious Sunrise at Compass breakfast buffet, tasty treats throughout the day at our Welcome Cabana, bell service, live entertainment on the weekends, free parking (with valet parking available), high-speed WiFi, in-room amenities like bottled water refreshed daily, free bike rentals, fitness center, a complimentary game room, activity lawn with yard games, fire pits, and custom oversized hot tub. Oh, and a whole lot of resort-style pools - a family pool with a double-loop slide and zero-entry splashpad, a plunge pool and tanning desk with in-pool lounge chairs, a lazy river, and a huge indoor pool with its own slide and kid's playground to make sure the fun doesn't stop on cold or rainy days!
Do you have a fitness center? What kind of equipment does it have? What are the hours?
We sure do. Our fitness center is like a playground for the active folks. We've got free weights and cardio equipment to help you work up a sweat. And the best part? It's open 24/7.
Is Compass Hotel Pigeon Forge pet friendly?
Absolutely! We're a dog-friendly hotel, so bring your furry friends along. A maximum of two dogs are permitted with a non-refundable pet fee of $100 plus tax per dog. We've set a weight limit of 75 lbs to ensure there is plenty of personal space for our two-legged and four-legged guests. Please see our full pet policy here. Sorry, as much as we love our feline friends, cats and other pets are not permitted at this time. Registered service animals are permitted regardless of weight and without fees and in accordance with federal, state, and local laws.
Dog-friendly rooms are limited and subject to availability, so advance notice is required. If you are bringing a dog, please notify us immediately so we can reserve a dog-friendly room. If you do not inform us in advance, we cannot guarantee the availability of a dog-friendly room upon arrival.
Do you have a pool?
Oh, we have more than just a pool. We have an incredibly private oasis in The Backyard where you can splash, soak up the sun, and sip on some frozen concoctions. Our large pool has a double-loop slide and zero-entry splashpad, we have a plunge pool and tanning desk with in-pool lounge chairs perfect for relaxation, and there's a lazy river where you can float for hours! It's the perfect spot for relaxation and creating unforgettable memories. Coming in the winter or on a rainy day? Don't worry - we have a huge indoor pool with a slide of its own and a kid's pool with a playground.
Does Compass Hotel Pigeon Forge have a hot tub?
Oh yeah! We have an oversized hot tub open year round and waiting to help you relax after a long day on the trails or around town.
Are you close to shopping and attractions?
Absolutely! We're located in the heart of downtown Pigeon Forge, just a stone's throw away from fabulous shopping destinations and world class attractions, including the Island in Pigeon Forge and Dollywood Theme Park. Remember, if you have any more burning questions, we are here to help answer them.
Do you have meeting space?
Absolutely! Set sail with your crew, destination Contiential Drifter meeting room. We can accommodate up to 12 people.
What is the nearest airport?
Set your mind at ease, for the nearest airport to our tropical haven is the McGhee Tyson Airport (TYS). Disembark and set sail for paradise, a mere 35 miles away.
Is there a restaurant at the hotel?
Yes! Join us for lunch or dinner on the covered terrace or at least a tasty boat drink at the 5 o'Clock Somewhere Bar & Grill.
In case we missed something...
It's time to take the plunge and dive into the extraordinary experience that awaits you at Compass Hotel Pigeon Forge. Get ready to soak up the sun by our sparkling pools, tantalize your taste buds at 5 o'Clock Somewhere Bar & Grill, and enjoy a vacation that will leave you with memories worth sharing (and maybe a few envy-inducing Instagram photos). Reserve your room today and get ready to escape to paradise!